Shipping Policy

SYNCO (“we” and “us”) is the operator of https://syncoshop.com/ (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Shipping Costs

Flat 50 ruppes for products below Rs. 1000 on entire cart value
Above Rs.1000 Zero charges

Returns

Any product kept in its original form of packing, tags, bills and condition will be entitled to be exchanged if the customer deems so. (whatever the reason may be) All items must be exchanged within 7 days of receipt of the good. Customer is entitled to pay for the difference amount if opting for higher value product in exchange and if the value of the product is less then the original product ordered then the balance amount cashback will be directly make to customer’s Synco account that enables a customer to make additional purchases and make payments directly.
Pictures of front , back and affected area should be mailed to info@syncoshop.com for authentication along with invoice number.

Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days.

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Duties & Taxes

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us info@syncocarrom.com