Privacy Policy

Effective Date: 01.04.2025    
Website: www.syncoshop.com
Entity: Sporting Syndicate Pvt Ltd

Synco Sports values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with applicable Indian laws, including the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email address, billing and shipping address, payment details, and IP address.
  • Transactional Data: Order history, cart contents, shipping preferences.
  • Device Information: Browser type, device model, OS, referring URLs.
  • Cookies and Tracking Technologies: See our Cookie Policy.

2. Purpose of Data Collection

We use your personal information to:

  • Process and fulfill orders
  • Provide customer service
  • Send transactional or promotional communications
  • Improve user experience and website functionality
  • Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with:

  • Third-party service providers for payment processing, shipping, analytics, and marketing.
  • Legal authorities, when required by law or to protect our rights.
  • We do not sell your data to third parties.

4. User Rights

Under Indian law (and in light of the DPDP Act, 2023), you have the right to:

  • Access your personal information
  • Request correction or deletion of inaccurate data
  • Withdraw consent at any time
  • Lodge complaints with our Grievance Officer

To exercise these rights, email: info@syncoshop.com

5. Data Security

We implement industry-standard security measures, including:

  • SSL encryption
  • Secure cloud storage
  • Role-based access controls
  • Regular security audits

 

6. Data Retention

We retain your data only as long as necessary for business, legal, or regulatory purposes.

7. Grievance Redressal

As per IT Rules and Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer:
Name: Sagar
Email: info@syncoshop.com
Address: Kapurthala Road, Jalandhar
We will respond to complaints within 15 days.

8. Cookies and Tracking

Our website uses cookies for analytics, personalization, and marketing purposes. You can manage cookie preferences through your browser settings

9. Changes to This Policy

We may update this policy periodically. Any changes will be posted with an updated date.

10. Contact Us

For any privacy-related queries, please contact:
📧 Email: info@syncoshop.com
🏢 Address: Kapurthala Road, Jalandhar